How can we help?

What happens if a withdrawal is suspended due to network maintenance?

Network maintenance is an unfortunate but necessary part of ensuring that Felix provides the optimal, enjoyable, and safe experience to our users.

Withdrawal requests can’t be submitted while the network is undergoing maintenance. Withdrawals that were still processing when a network later goes offline for maintenance will be processed once the network comes back online.

Unfortunately, we aren’t able to provide an estimate on exactly how long it would take for network maintenance to be completed, however most maintenance periods are completed within one to three days.

If you have any other queries regarding network maintenance, please reach out to us by raising a support ticket and we'll get back to you as soon as we can.