This might be because the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time:
- Go to the main menu on the Google Authenticator app
- Select Settings
- Select Time correction for codes
- Select Sync now
On the next screen, the app will confirm that the time has been synced, and you should now be able to use your codes to sign in.
The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date and Time settings.
This can also be resolved by setting your Android or iPhone to automatically update it's time. For iPhone this can be done via Settings > General > Date and Time > Set Automatically.
If the issue still persists, please try the following:
- Restart your 2FA device
- If you are already logged in, log out and log back in again
- Clear your browser’s cache and cookies
- Use a different browser, or use Incognito Mode
If you are still experiencing issues with 2FA, please reach out to us by raising a support ticket and we'll get back to you as soon as we can.
Note: After disabling 2FA, withdrawal functions may be suspended for 24 hours for security reasons.