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Why are withdrawals on my account disabled?

Your Felix account may show that withdrawals are disabled for a number of reasons.

This is usually due to potential security concerns - meaning that withdrawals from your account are disabled for your protection.

Other common reasons may include:

  • Our security team suspected your account may have been hacked
  • Your account has violated our Terms of Use
  • You have requested to have account withdrawals disabled
  • Your account may have been involved in irregular trading activities

To restore withdrawal functionality for your account, our team will need to perform a review of your account. This process can take some time due to the nature of this space and the high security protection we provide to our users.

Please reach out to us by raising a support ticket for further information and we'll get back to you as soon as we can.